Utilities, telecommunications companies and other service providers face stiff challenges to reduce operational hazards while improving customer service and retention to gain an edge in an increasingly competitive market place. Service providers make heavy investments on the field force management to gain confidence among the customers.
Faced with the need for higher worker productivity and customer demand for faster and more efficient service, organizations are looking for ways to streamline and optimize the operations of their field service personnel.
Field Force Automation solution from Magnasoft is combined with the cutting edge technology of mobile GIS, state of the order work order management system and back office software.